Reviews
Guests, in their own words.
A private service lives or dies on trust. Here is what travellers tell us after their days in Portugal.
Featured Google Reviews
Google Review · 2026
Heart & Soul Tours – the Best!!
Excerpt from a longer Google reviewHe quickly became part of our family – fitting right in. While his knowledge of Portugal is phenomenal, the way he carries himself is even better.
While Eduardo knows all the “must see” spots in Portugal that many operators visit, he also knows the hidden gems that are off the beaten track that make for a five-star experience.
Gary Moran
Google Review · 5 stars · 2026
Google Review · 2024
A Must-Have Guide for a Truly Portuguese Experience!
Excerpt from a longer Google reviewHe's like a walking, talking Wikipedia but way more charming and infinitely funnier.
His love for Portuguese culture is infectious.
If you're lucky enough to have Eduardo as your guide on a private tour, you're in for an unforgettable adventure through Portugal's rich history, culture, and breathtaking landscapes.
Google reviewer
Google Review · 5 stars · 2024
Stunning Sintra
“A magical magnificent day in Sintra. From pickup to drop off everything went according to plan. Couldn’t have done it on our own without our amazing guide who was so very knowledgeable and made the day amazing! A highlight for us!”
Amazing Tour of Sintra
“We recently had the pleasure of embarking on a private tour of Sintra, guided by Hugo, and it was an experience that exceeded our expectations. Hugo's knowledge of Sintra's rich history, breathtaking landscapes, and hidden gems was truly impressive. He effortlessly wove together fascinating stories and historical anecdotes, bringing the enchanting surroundings to life. His friendly nature and excellent communication skills made it easy to connect and engage in meaningful conversations, making us feel like we were exploring Sintra with a knowledgeable friend rather than a guide.”
Best Lisbon and Sintra tour guide!
“If you are looking for the best Lisbon, Sintra tour guide, look no more. Use Eduardo Silveira, of Heart and Soul Tours. He's a historian who's smart, warm hearted, and will tailor your tour to your interests. We had him take us around Lisbon on day 1 and Sintra on day 2. He's efficient and well connected. We saw this first hand when weather turned bad and he got us first in line to the top sights in Sintra, THE pastry shop, the Well and Pena palace.”
Private Tour of Sintra
“If you’re looking to explore some of the areas just outside Lisbon, I could not recommend this enough! Our tour guide Hugo picked us up directly from the hotel with zero fuss, meaning a completely stress-free day. Hugo was friendly, respectful, and extremely knowledgable about Sintra and the Pena Palace where we visited. He structured the day around us, so we never felt rushed, could view the sites at our own pace, and take what detours we thought were interesting. Really good service and I look forward to seeing more sights with him!”
Perfect guide! perfect day! Highly recommended
“The tour with Eduardo was perfect. The planning and timing of the activity were precise. Eduardo turned out to be an interesting and fascinating person, with deep and extensive knowledge about all the sites. But what made our trip perfect is his special personality. A happy, sociable and unconventional man, who knew how to adapt the trip to our desire to see the real Portugal beyond the tourist route. Very quickly we felt like we were traveling with a friend.”
Great trip to Sintra with Hugo!
“We had a great tour of Sintra and a visit to Cascais with Hugo. He was very knowledgeable and accommodating. His tips saved us time so that we got to see as much as possible during the time we had. We learned much more than we would have visiting on our own. He picked us up and dropped us off at our hotel, so the whole thing was very easy. We highly recommend Hugo!”
Great Tour
“We had a great private tour with Eduardo to Sintra and Cascais. Eduardo made sure that we were able to see everything that we wanted to and he was very knowledgeable about all the sights. He also took us to a great restaurant on our way to Cabo da Roca, and they served some of the best seafood that we have ever had. Overall, this tour was very entertaining, informational, and it ended up being one of the best days of our trip.”
Thank you Hugo!
“The hubby and I visited Lisbon for the weekend for our anniversary. Firstly Lisbon is wonderful and our hotel staff recommended the private tour for the day to Sintra. Hugo, our guide picked us up at our hotel and we spent the whole day with him. The day was perfect, he took us to the Palace de Pena, the initaitic well and Cascais for food. Hugo was fantastic, we cannot talk highly enough about him. He was super knowledgeable, engaging, fun and did everything he could to make our day fabulous. If you book a tour with them, ask for Hugo!”
Exceptional Sintra tour
“Hugo was great from the beginning while we were planning our trip to Sintra. He was easy to communicate with via email and phone to make the arrangements He was knowledgeable and personalized the tour to our interests . His english was fluent . His van was spacious and comfortable . We highly recommend Hugo !”
Beautiful tour day!
“A beautiful, magical tour. The castle tour was a highlight of our trip, you could feel the love and care that went into building the castle and Hugo was full of stories. Hugo was an amazing guide, so knowledgeable and patient with our questions as well as the crowds. He made the day so much fun. The photos he took were perfect! He even found a perfect place for lunch in one of the beach towns and helped us navigate getting train tickets to Porto the next day.”
Wonderful tour of Sintra
“Hugo was fun and professional. We learned so much while having a blast! I would book him again. He also had great recommendations for restaurants and other activities.”
TOUR IN SINTRA
“We loved the tour with the tour guide Hugo because is very friendly person and with great acknowledge. The tour to Quinta da Regaleira and Palacio da Pena was wonderful, we had such a great day. We recommend Hugo because the tour with him is a 5 star service.”
Great day in Sintra with Hugo
“We had an excellent day in Sintra with Hugo! Our friends did this tour with Hugo and recommended him so we decided to book with him for our trip. We visited Peña Palace and Quinta da Regaleira. Hugo is so knowledgeable about Portuguese history and the history behind these sites. In addition to these two main sites, we explored downtown Sintra, Cabo da Roca, and Cascais. I can’t recommend seeing Sintra with Hugo enough because he knows exactly how to make the trip seamless and efficient without feeling rushed.”
Sintra - Private Tour with Heart and Soul Tours
“Highly recommend this tour. Had a wonderful day with Hugo from ❤️ & Soul Tours. He was punctual, informative, engaging, funny and with all that he was also a good driver - all around complete package! Loved all the locations Hugo brought us to - So sorry to have to leave beautiful Portugal!”
Best tour in Lisbon
“This tour was one of the highlights of our trip to Portugal. Well organised with a flexible itinerary. Our guide, Eduardo was engaging, informative and just a great guide. Highly recommended”
Eduardo is highly recommend
“We had a great day with Eduardo taking us to Sintra, Pena, Azenhas du Mar, Cascais. He was courteous, fun, passionate, and full of knowledge and anecdotes. Worldly in impeccable English. We booked through our hotel Palacio Ludovice, itself a great experience”
Heart and Soul Tours is the BEST
“Eduardo is the absolute best! There were six couples in our group and a perfect day was had by all! Eduardo is knowledgeable, animated, passionate, funny and an expert on all things Portugal. His tour is an absolute must do when visiting Lisbon.”
Fun filled day
“We absolutely LOVE Eduardo! He was amazing. We only had one day in Lisbon and he made it a memorable one. Knowledgeable, great with our kids, and a wonderful personality. Highly recommend.”
Spectacular Sintra with Hugo
“Hugo was an amazing tour guide. Smart and thoughtful, he is a careful driver and his Mercedes is lovely. His English is perfect and his knowledge of history, art, culture and Portugal was quite impressive.”
Worth every penny
“Eduardo was absolutely fantastic for our half day at Pena Palace! We had the best time and learned so much from him. He was an absolute professional and we couldn’t recommend him more! Worth every penny!”
Book with Hugo
“If you’re booking a tour in Portugal — stop searching. From the moment we met him, it felt like we were hanging out with a friend, not just a guide. No upselling, no pressure — just honest recommendations and good energy all day. We spent about seven hours and the time absolutely flew by.”
Best day in Lisbon with Hugo
“Our private group of 3 had an excellent day in Sintra with Hugo! We visited Peña Palace. Hugo is so knowledgeable about Portuguese history and the history behind these sites. Hugo was extremely friendly and flexible as well. He accommodated our needs and requests and made the day flow seamlessly. I believe we saw as much as we could in our given timeframe. Hugo was such an enjoyable tour guide. He also took so many great photos with us and for us. Thank you Hugo!!”
A memorable experience touring Lisbon and Sintra/ Cascais with Eduardo
“We did a full day City tour and next day a full day tour of Sintra and Cascais with Eduardo. We had such an enjoyable experience with him as it felt like hanging out with a friend. He had very good knowledge of all the sights but he did not overwhelm us with too much info but always had a sense of humor which made it fun and not a history lesson. His knowledge of how to dodge crowds and make full use of the time saved us a lot of idle time. We have done many private tours but the time with Eduardo was one of the most enjoyable and we left being friends!”
Great experience!
“Highly recommended! Eduardo was super-knowledgeable, fun, and helpful. We have taken several tours with him (Lisbon, Sintra, and a couple of other places along the way) and it was a wonderful experience.”
Trip to Fatima from Lisbon
“Hugo was an absolute gentleman who took us to Fatima . Was patient,informative and very pleasant. Many thanks. Would definitely recommend this service”
Awesome Tour Guide
“Eduardo is simply the best tour guide we’ve ever had! Very knowledgeable and entertaining, funny and made the day trip to Our Lady of Fatima worthy of the memories we wanted to keep on our Portugal trip! Would highly recommend the services of Heart and Soul Tours as Eduardo and Hugo are experts of anything that is Portugal.”
A most memorable day. You get to experience Nazare with the charm of Obidos thrown in.
“A great way to see Nazare from Lisbon if you cannot spend at least two nights in Nazare. We had a great time on the tour with Hugo, whose knowledge and experience made the day so enjoyable.”
Book Hugo for your next tour, he’s the best!
“If you’re booking a tour in Portugal - stop searching and book with Hugo! He’s the real deal. From the moment we met him, it felt like we were hanging out with a friend, not just a guide. He’s personable, easy to talk to, and genuinely cares that you have the best possible experience. What stood out most is how real he is. No upselling, no pressure - just honest recommendations and good energy all day. Hugo curates the tour around you. If you’re chatty, he’ll match your vibe. If you’re more quiet, he gives you space. Whether you’re into history, local culture, or just want to explore freely, he tailors everything to your pace.”
A winner!
“One of the best tours we’ve ever taken. It was just the two of us with Eduardo for the day. Eduardo answered and expanded on every question. He exhibited obvious passion for leading groups to explore Knights Templar sites. He is personable, knowledgeable and perceptive to create the best experience for each participant. I definitely would take another Heart and Soul tour!”
Portugal private 6 day tour
“This was one of the best vacations, my kids would definitely remember it forever!!! This year I wanted to see more of Portugal and contacted Eduardo about doing a private one week tour to see as much as possible in Portugal and at the same time to customize the tour so the kids (ages 10 and 11.5) would be interested. Our vacation exceeded all of my expectations. We have seen so much: Porto, Coimbra, Aveiro, Nazare, Obidos. Eruardo showed us so many hidden gems that we probably not even know about because they are nor really considered main tourist attractions, but the kids enjoyed them a lot!”